Base: $53,700 - $72,600 py; bonus/equity: not spec...
Hybrid
Telephonic call center experience
Customer service in an office setting
Microsoft office word and excel
The Telephonic Call Center Specialist/Care Coach 1 assesses and evaluates member's needs and requirements to achieve and maintain a wellness state
Job Summary
The Telephonic Call Center Specialist/Care Coach 1 assesses and evaluates member's needs and requirements to achieve and maintain a wellness state.
You will guide members/families toward resources, facilitate interaction with them, and employ a variety of case management strategies to manage a member's case.
Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, and a 401(k) retirement savings plan.
Matching Summary
The Telephonic Call Center Specialist/Care Coach 1 assesses and evaluates member's needs and requirements to achieve and maintain a wellness state.
Salary
Base: $53,700 - $72,600 per year; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance
Skills & Requirements
Must-have
Telephonic call center experience
Customer service in an office setting
Microsoft Office Word and Excel
Hybrid Home / Office work
Inbound and Outbound calls
Nice-to-have
Community health knowledge
Electronic case note documentation
Bilingual English/Spanish proficiency
Key Requirements
1 or more years of Telephonic environment experience
Customer service in an office setting
Live in the Miami, FL area
Current valid Driver's license
Travel up to 25% or more
Work Monday-Friday 8:00 AM-5:00 p.m. EST
Work during Medicare Annual Election Period (Sept-Dec)