Ann & Robert H. Lurie Children’s Hospital of Chicago
Chicago, Illinois, United States of America
Base: $110,240.00-$181,896.00; bonus/equity: not s...
End user device support
Staff performance management
Service level agreement (sla) management
The Manager of the IT Field Services team is responsible for the daily management and operations of all end user devices and staff responsible for the support of endpoints
Job Summary
The Manager of the IT Field Services team is responsible for the daily management and operations of all end user devices and staff responsible for the support of endpoints.
Partners with third party Service Desk vendor to proactively identify and resolve customer service issues.
At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond.
Matching Summary
The Manager of the IT Field Services team is responsible for the daily management and operations of all end user devices and staff responsible for the support of endpoints.
Salary
Base: $110,240.00-$181,896.00; Bonus/Equity: Not specified; Benefits: Comprehensive rewards package
Skills & Requirements
Must-have
End user device support
Staff performance management
Service Level Agreement (SLA) management
Third party vendor partnership
Budget development and financial analysis
Nice-to-have
Proactive improvement identification
Customer satisfaction focus
Strategic and creative thinking
Conflict resolution skills
Adaptability in fast-paced environment
Key Requirements
Bachelor’s degree or equivalent experience/relevant certification