Technical Support

Glanbia

Cairo, Egypt
Remote
Customer support experience in software
Exceptional english communication skills
Helpdesk ticketing system proficiency
Glanbia is seeking a detail-oriented Level 1 Technical Support Agent to join its remote customer support team, focusing on providing initial support for open-banking software. The ideal candidate should possess excellent communication skills and a logical mindset, with opportunities for career advancement in handling more complex technical issues

Job Summary

  • The role serves as the first point of contact for customer support requests regarding open-banking software plugins.
  • Candidates will be responsible for triaging tickets, performing initial troubleshooting, and escalating complex issues with proper documentation.
  • This position offers a clear path for professional growth from Level 1 to handling more complex Level 2 support issues.

Matching Summary

Match Score: 85

Glanbia is seeking a detail-oriented Level 1 Technical Support Agent to join its remote customer support team, focusing on providing initial support for open-banking software. The ideal candidate should possess excellent communication skills and a logical mindset, with opportunities for career advancement in handling more complex technical issues.

Skills & Requirements

Must-have

  • Customer support experience in software
  • Exceptional English communication skills
  • Helpdesk ticketing system proficiency

Nice-to-have

  • Experience in FinTech or banking industry
  • Basic understanding of APIs and open banking
  • Strong desire to learn advanced technical roles

Key Requirements

  • Proven experience in customer or technical support roles
  • Ability to communicate technical concepts to non-technical audiences
  • Self-starter capable of working independently and in a team

Work Rights

Not specified

Tailored Resume

Cover Letter