Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket resolution
Hardware and software installation
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, and retirement programs.
  • The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal and sex offender registry checks for employment candidates.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT service ticket resolution
  • Hardware and software installation
  • Endpoint management software experience
  • IT hardware inventory management

Nice-to-have

  • Strong customer service skills
  • Effective communication skills
  • Ability to analyze and troubleshoot systems
  • Knowledge of TCP/IP model
  • Experience with remote support

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum two years computer support experience
  • Technical training with five years computer support experience
  • Ability to work reliably and maintain collegial relationships

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter