The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes
Job Summary
The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes.
The primary responsibility of the Customer Care Manager II is to respond to service requests in the field and manage those requests according to standard processes.
This position requires onsite attendance 5 days per week at communities in/around the Louisville, KY area.
Matching Summary
The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes.
Skills & Requirements
Must-have
Manage homeowner service requests
Triage warranty concerns
Manage repair completion
Conduct in-person homeowner assessments
Manage trades to completion
Build quality confirmation before delivery
Nice-to-have
Exceptional customer service orientation
Positive customer relationships
Drive repeat and referral business
Support division with CCM training
Key Requirements
Minimum High School Diploma or equivalent
Minimum 1-2 years customer service/warranty experience