Customer Technical Support & Dispatch Manager

Beckman Coulter Diagnostics

Villepinte, France
Customer technical call center management
Dispatching operations oversight
Develop support strategies and policies
You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers

Job Summary

  • You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
  • Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI’s.
  • Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers’ satisfaction.

Matching Summary

You will be responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.

Skills & Requirements

Must-have

  • Customer technical call center management
  • Dispatching operations oversight
  • Develop support strategies and policies
  • Analyze statistics for team improvement
  • Fluent in English and French

Nice-to-have

  • Think out of the box
  • Creative and innovative ideas
  • Drive change management initiatives
  • Foster collaborative culture

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 5 years technical support experience
  • Minimum 3 years leadership/management experience
  • Regulatory standards knowledge
  • Ability to travel occasionally

Work Rights

Not specified

Tailored Resume

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