Join our Perth - (Welshpool) office in a full-time permanent role and deliver outstanding customer service every day
Job Summary
Join our Perth - (Welshpool) office in a full-time permanent role and deliver outstanding customer service every day.
As a Customer Service Representative, you will provide excellent customer service by managing parts inquiries, requests, and quotes.
Benefits include a paid 'Me' Day, paid parental leave, comprehensive training, exclusive business discounts, regular team events, and a free Employee Assistance Program.
Matching Summary
Join our Perth - (Welshpool) office in a full-time permanent role and deliver outstanding customer service every day.
Skills & Requirements
Must-have
Manage parts inquiries, requests, and quotes
Handle phone services professionally
Use APG systems for parts and inventory
Address customer escalations
Maintain order records
Meet KPIs and focus on continuous improvement
Nice-to-have
Energetic team player
Passionate about customers and service
Strong relationship-building skills
Proactive, solutions-focused mindset
Reliable and punctual communicator
Key Requirements
Experienced in customer service
Prior experience with Parts check and/or Repair Connection systems is highly desirable