The Google Cloud Architect role focuses on designing and implementing AI-enabled customer engagement solutions that combine agentic AI, conversational interfaces, and human-agent collaboration
Job Summary
The Google Cloud Architect role focuses on designing and implementing AI-enabled customer engagement solutions that combine agentic AI, conversational interfaces, and human-agent collaboration.
This position operates as a working architect and senior engineer embedded within delivery teams, translating solution architecture into real implementation components.
The role requires a strong balance of hands-on engineering, solution implementation, and real-world CX alignment, ensuring that AI solutions are not only technically robust but also grounded in the operational realities of telecom customer service in Ireland.
Matching Summary
The Google Cloud Architect role focuses on designing and implementing AI-enabled customer engagement solutions that combine agentic AI, conversational interfaces, and human-agent collaboration.
Skills & Requirements
Must-have
Google Cloud platform implementation
Conversational AI solutions
Contact centre workflows understanding
Cloud-native API integrations
Gemini AI capabilities application
Google Cloud Customer Engagement Suite
Nice-to-have
Outcome-driven CX transformation
Cross-functional team collaboration
Fast-paced transformation programmes
Technical problem-solving capability
Key Requirements
Hands-on Google Cloud platform implementation experience
Experience building conversational AI or customer engagement solutions
Understanding of contact centre workflows and CX platforms
Experience with cloud-native API integrations
Google Cloud Professional Cloud Architect certification