Analyst I, Level 2 Merchant Care

Checkout

Shanghai, China
On-site
Respond to customer issues across channels
Troubleshoot technical issues with internet technologies
Build technical domain expertise for checkout products
Checkout.com is seeking an Analyst I, Level 2 Merchant Care for their Shanghai office, focusing on providing technical support and customer care in the fintech space. The ideal candidate will possess strong technical troubleshooting skills and a customer-centric approach, with a commitment to quality and collaboration

Job Summary

  • Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.
  • Work with Engineering and Product teams where necessary to escalate and resolve issues.
  • Gain a deep understanding of Checkout’s products and processes by attending training, self-paced learning and practising and investigating things for yourself.

Matching Summary

Match Score: 85

Checkout.com is seeking an Analyst I, Level 2 Merchant Care for their Shanghai office, focusing on providing technical support and customer care in the fintech space. The ideal candidate will possess strong technical troubleshooting skills and a customer-centric approach, with a commitment to quality and collaboration.

Skills & Requirements

Must-have

  • Respond to customer issues across channels
  • Troubleshoot technical issues with internet technologies
  • Build technical domain expertise for Checkout products
  • Document troubleshooting activity in case management system
  • Work with Engineering and Product teams

Nice-to-have

  • High emotional intelligence and curiosity
  • Enthusiasm, energy and positivity
  • Payments experience a plus

Key Requirements

  • 2+ years of experience in technical support
  • Experience using technical skills to solve problems
  • Knowledge of internet technologies and technical processes (SQL, HTML, SDKs, Scripting etc.)
  • Flexibility to work on a rota covering some weekend days

Work Rights

Not specified

Tailored Resume

Cover Letter