Customer Care Training Specialist

CHANEL

Hybrid
Delivering effective training programs
Crafting standardized call scripts
Conducting contacts sampling inspection
CHANEL is seeking a Customer Care Training Specialist to enhance the training and development of the Customer Care team, ensuring high-quality service delivery and an exceptional client experience. The role involves collaborating with various teams to create effective training programs, assess performance, and implement continuous improvement strategies

Job Summary

  • The role focuses on delivering personalized luxury customer care experiences through targeted training and quality assurance initiatives.
  • You will partner with regional teams to craft division-specific call scripts for Fashion, Watches & Fine Jewelry, and Fragrances & Beauty Products.
  • CHANEL offers opportunities to develop career aspirations within a dynamic business focused on setting up and strengthening the Customer Care experience.

Matching Summary

Match Score: 85

CHANEL is seeking a Customer Care Training Specialist to enhance the training and development of the Customer Care team, ensuring high-quality service delivery and an exceptional client experience. The role involves collaborating with various teams to create effective training programs, assess performance, and implement continuous improvement strategies.

Skills & Requirements

Must-have

  • Delivering effective training programs
  • Crafting standardized call scripts
  • Conducting contacts sampling inspection
  • Identifying training needs and gaps
  • Collaborating with Learning & Development teams

Nice-to-have

  • Strong business acumen in operations
  • Critical thinking and problem-solving skills
  • Ability to adapt innovative approaches
  • Fostering positive working environment
  • Experience with omni-channel experience

Key Requirements

  • Demonstrated experience delivering training programs
  • Strong interpersonal and communication skills
  • Experience assessing impact of upskilling initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter