Principal Ps Consultant – Wem - Quality Management And Speech & Text Analytics

Genesys

Indiana, India
$110,600.00 - $194,400.00; bonus/equity: not speci...
Fully remote
Contact center experience
Quality management expertise
Speech and text analytics experience
Genesys empowers organizations to improve customer experiences and business outcomes

Job Summary

  • Genesys empowers organizations to improve customer experiences and business outcomes.
  • As a Principal PS Consultant, you will guide customers in implementing and optimizing Genesys Cloud solutions.
  • The role offers competitive compensation and flexible work opportunities.

Matching Summary

Genesys empowers organizations to improve customer experiences and business outcomes.

Salary

$110,600.00 - $194,400.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, and Vision Insurance

Skills & Requirements

Must-have

  • Contact center experience
  • Quality Management expertise
  • Speech and Text Analytics experience

Nice-to-have

  • Excellent verbal and written communication
  • Ability to work independently
  • Experience with Agile concepts

Key Requirements

  • 8 years contact center experience
  • 6+ years deploying WEM solutions
  • BS/MS/BA in Computer Science or related field

Work Rights

Not specified

Tailored Resume

Cover Letter