Vp, Customer Care Management_fraud

UOB

Central Region, Singapore
Fraud detection and scam prevention
Customer care team leadership
Compensation appeals processing
Lead, motivate, and manage a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals

Job Summary

  • Lead, motivate, and manage a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals.
  • Ensure that all customer interactions are handled in compliance with bank policies, regulatory requirements, and legal standards.
  • Provide continuous development opportunities to ensure the team is equipped with the necessary skills to handle complex cases.

Matching Summary

Lead, motivate, and manage a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals.

Skills & Requirements

Must-have

  • Fraud detection and scam prevention
  • Customer care team leadership
  • Compensation appeals processing
  • Compliance with banking policies
  • Use of CRM and case management tools
  • Performance tracking and KPI analysis

Nice-to-have

  • Strong empathy for distressed customers
  • Data-driven decision making
  • Training and development facilitation
  • Adaptability to regulatory changes
  • Collaborative and supportive leadership

Key Requirements

  • Bachelor’s Degree
  • At least 10 years customer service experience in retail banking or fraud prevention
  • Minimum 2 years leadership or supervisory role
  • Familiarity with financial regulations and consumer protection laws

Work Rights

Not specified

Tailored Resume

Cover Letter