Assistant Service Delivery Manager

ST ENGINEERING MISSION SOFTWARE & SERVICES PTE. LTD.

Singapore
**
3-4 years it o&m experience
Itil framework knowledge
Team leadership of 5+ members
** ST Engineering is seeking an Assistant Service Delivery Manager to oversee IT systems operations, ensuring compliance with SLAs and high service standards. The ideal candidate should have 3-4 years of experience in IT operations and team management, alongside strong leadership and problem-solving skills. **

Job Summary

  • This role leads a team of at least five members to ensure the efficient operation and maintenance of critical IT systems.
  • The position requires managing vendors, maintaining SLAs, and overseeing preventive maintenance programs for security and safety compliance.
  • Candidates will act as the primary customer contact while driving continuous improvement initiatives in a collaborative, cutting-edge technology environment.

Matching Summary

Match Score: 75

** ST Engineering is seeking an Assistant Service Delivery Manager to oversee IT systems operations, ensuring compliance with SLAs and high service standards. The ideal candidate should have 3-4 years of experience in IT operations and team management, alongside strong leadership and problem-solving skills. **

Skills & Requirements

Must-have

  • 3-4 years IT O&M experience
  • ITIL framework knowledge
  • Team leadership of 5+ members
  • Vendor and contract management
  • SLA monitoring and compliance

Nice-to-have

  • Design thinking and analytics skills
  • AI-enabled decision support experience
  • Proactive self-driven work style
  • Strong stakeholder communication
  • Ability to manage multiple priorities

Key Requirements

  • Minimum 3-4 years in IT System O&M
  • Proficiency in ITIL framework
  • Excellent English communication skills

Work Rights

Not specified

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