As a Service Delivery Manager, you will be the pillar of client satisfaction and the guarantor of the quality of outsourcing services delivered to strategic clients
Job Summary
As a Service Delivery Manager, you will be the pillar of client satisfaction and the guarantor of the quality of outsourcing services delivered to strategic clients.
You will be responsible for managing contractual and budget commitments, ensuring service quality, coordinating technical operations, and implementing improvement plans.
Dedalus fosters a motivating and enriching work experience that reflects employees’ passion for facilitating healthcare professionals’ daily work and improving care for citizens.
Matching Summary
As a Service Delivery Manager, you will be the pillar of client satisfaction and the guarantor of the quality of outsourcing services delivered to strategic clients.
Skills & Requirements
Must-have
Client relationship management
Service level agreement management
ITIL fundamentals and project management
Linux and Windows OS knowledge
Database systems such as Oracle
Operational excellence and profitability focus
Nice-to-have
Continuous improvement mindset
Team collaboration and communication
Healthcare technology sector experience
Professional English proficiency
ITIL certification
Key Requirements
Bachelor's degree in IT or health ICT (BAC+3/5)
2 to 3 years experience in similar role
Professional English
Knowledge of ITIL concepts
Experience with Linux/Windows and Oracle databases