Siemens Healthineers is seeking a fully remote Sds Product Support Specialist to provide expert technical support and incident management in healthcare IT environments. The ideal candidate should have extensive experience in troubleshooting complex software and networks, particularly in oncology software, and be well-versed in IT infrastructure and service management
Job Summary
Join us in pioneering breakthroughs in healthcare for everyone, everywhere, sustainably.
Responsibilities include expert level Incident & Escalation Management, orchestrating Major Incident Management, and collaborating with cross-functional teams.
We are a global team of over 72,000 dedicated Healthineers who believe in each individual's potential to contribute diverse ideas.
Matching Summary
Match Score: 85
Siemens Healthineers is seeking a fully remote Sds Product Support Specialist to provide expert technical support and incident management in healthcare IT environments. The ideal candidate should have extensive experience in troubleshooting complex software and networks, particularly in oncology software, and be well-versed in IT infrastructure and service management.
Skills & Requirements
Must-have
Expert level Incident & Escalation Management
Troubleshooting complex client/server software
Troubleshooting and administering Windows Server
Troubleshooting and administering MS SQL Server
Remote and onsite support
Nice-to-have
Inspiring and caring environment
Professional and personal growth
Continuous learning and personal development
Emotional & Social Intelligence
Key Requirements
Formal training/education in IT or related fields
Bachelor’s degree preferred
Experience supporting Varian Oncology Software
Experience supporting physical and virtual IT Infrastructure