Specialist, Servicenow Platform Operations - Operational Data Management

Merck & Co., Inc.

Hyderabad, India
Hybrid
Servicenow production support
Tier 2 and tier 3 operational support
Cmdb and itam product expertise
Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications while coordinating problem investigations and executing production updates.
  • Collaborate with engineering teams on release support, environment management, and testing to ensure system stability and reliability.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy to drive innovation in digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow production support
  • Tier 2 and Tier 3 operational support
  • CMDB and ITAM product expertise
  • SDLC documentation maintenance
  • Environment management and cloning

Nice-to-have

  • Agile development methodologies understanding
  • Latest ServiceNow features knowledge
  • Cross-functional collaboration skills
  • Vendor coordination experience
  • Problem investigation documentation

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3+ years of ServiceNow support experience
  • ServiceNow Certified System Admin (CSA) certification
  • In-depth knowledge of ITIL processes
  • Experience with CMDB, Discovery, or ITAM products

Work Rights

Not specified

Tailored Resume

Cover Letter