Production Support Engineer

Alpaca

Remote
Competitive salary; stock options included; monthl...
Remote
4+ years technical escalation experience
Troubleshooting distributed systems and apis
Proficiency with sql kubernetes and grafana
Alpaca is seeking a Production Support Engineer to provide technical support to enterprise customers in the APAC region. The ideal candidate should have a strong background in technical escalation, troubleshooting complex systems, and possess proficiency in SQL, Kubernetes, and Grafana

Job Summary

  • Alpaca is a US-headquartered self-clearing broker-dealer serving hundreds of financial institutions globally with institutional-grade APIs.
  • The role involves leading complex L2 escalations for enterprise customers in the APAC region while driving process improvements.
  • Employees receive competitive salary, stock options, health benefits, and a monthly stipend via a Brex Card.

Matching Summary

Match Score: 85

Alpaca is seeking a Production Support Engineer to provide technical support to enterprise customers in the APAC region. The ideal candidate should have a strong background in technical escalation, troubleshooting complex systems, and possess proficiency in SQL, Kubernetes, and Grafana.

Salary

Competitive Salary; Stock Options included; Monthly Stipend USD $150

Skills & Requirements

Must-have

  • 4+ years technical escalation experience
  • Troubleshooting distributed systems and APIs
  • Proficiency with SQL Kubernetes and Grafana
  • APAC shift region availability starting 5 PM EST

Nice-to-have

  • Experience with GCP Golang Kafka or RabbitMQ
  • Developing internal support automation tools
  • Performance tuning of Postgres databases
  • Online securities trading experience

Key Requirements

  • Must be eligible to work without sponsorship
  • 4+ years experience in technical escalation or support engineering
  • Understanding of ITIL concepts and API-driven financial platforms

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter