Senior Vendor Manager

Hagerty

Traverse City, Michigan, United States
Not specified; not specified; comprehensive benefi...
Hybrid (3 days in-office, 2 days remote)
Manage outsourced bpo partner relationships
Ensure sla and kpi compliance
Analyze vendor performance data trends
Hagerty is seeking a Senior Vendor Manager to oversee relationships with outsourced BPO partners in a hybrid work environment. The role emphasizes managing vendor performance, ensuring service excellence in call center operations, and driving operational improvements

Job Summary

  • The Senior Vendor Manager will lead strategic relationships with outsourced BPO partners to ensure call center agents deliver high-quality service aligned with company standards.
  • This role is accountable for driving operational excellence by managing vendor performance against key metrics, resolving issues promptly, and providing transparent reporting to leadership.
  • Hagerty offers a remote work option with a hybrid schedule for those near Traverse City, emphasizing an inclusive community united by a shared passion for driving.

Matching Summary

Match Score: 85

Hagerty is seeking a Senior Vendor Manager to oversee relationships with outsourced BPO partners in a hybrid work environment. The role emphasizes managing vendor performance, ensuring service excellence in call center operations, and driving operational improvements.

Salary

Not specified; Not specified; Comprehensive benefits and perks available

Skills & Requirements

Must-have

  • Manage outsourced BPO partner relationships
  • Ensure SLA and KPI compliance
  • Analyze vendor performance data trends
  • Develop corrective action plans
  • Oversee vendor budget and invoicing

Nice-to-have

  • Proactive problem-solving mindset
  • Strong cross-functional stakeholder communication
  • Experience with public company SOX requirements
  • Passion for automotive culture
  • Negotiation skills for RFPs and contracts

Key Requirements

  • Bachelor's degree in Business or related field
  • Proven experience in BPO or call center outsourcing
  • Familiarity with Sarbanes Oxley (SOX) compliance

Work Rights

Not specified

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