Manager Of Customer Relations And Credit & Collections
Advanced Mobility By Kentucky Trailer
Houston, TX, United States
Hybrid
Customer service team management
Collections team management
Process improvement initiatives
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives
Job Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Manage, coach, and develop customer service and collections employees, defining roles and responsibilities to enhance customer relationships and support the sales team.
Review operational processes related to customer service and collections while identifying opportunities for improvements and coordinating customer service projects.
Matching Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Skills & Requirements
Must-have
Customer service team management
Collections team management
Process improvement initiatives
Key performance indicators (KPIs) management
Office general management
Nice-to-have
Detail oriented
System savvy
Desire to learn
Cross-functional collaboration
Passion for developing best practices
Key Requirements
10+ years of experience in Supply Chain and Logistic industries