The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone-based customer service role supporting customers who are victims of Digital Fraud, delivering excellent customer service and innovation.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when handling difficult customer interactions.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Digital fraud trend identification
Customer service excellence
Problem-solving and decision-making
Nice-to-have
Emotional resilience under pressure
Think outside the box solutions
Work in an ambiguous environment
Key Requirements
12-month max term contract
Full time (38 hours per week)
Must be based in Sydney
Willing to work a rotating roster
In office attendance for first 12 weeks
Preferred experience in Financial Services Industry