Service Assurance Specialist

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

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Enterprise fibre and ethernet services experience
Nbn enterprise ethernet knowledge
Telstra ethernet access expertise
** AIAPL Acquire Intelligence Australia is seeking a Service Assurance Specialist to provide technical support for enterprise-grade telecommunications services, such as NBN Enterprise Ethernet and fibre solutions. The role requires strong problem-solving skills, customer communication, and collaboration with internal teams and external carriers. **

Job Summary

  • This role serves as the primary point of contact for customers to ensure timely resolution of service requests and faults across enterprise-grade telecommunications.
  • The specialist will troubleshoot issues involving NBN Enterprise Ethernet, Telstra Ethernet Access, and TPG/Vocus fibre solutions while coordinating with internal engineering teams.
  • Candidates are expected to maintain accurate ticket documentation, handle Moves Adds Changes (MACs), and provide clear professional communication to educate customers.

Matching Summary

Match Score: 75

** AIAPL Acquire Intelligence Australia is seeking a Service Assurance Specialist to provide technical support for enterprise-grade telecommunications services, such as NBN Enterprise Ethernet and fibre solutions. The role requires strong problem-solving skills, customer communication, and collaboration with internal teams and external carriers. **

Skills & Requirements

Must-have

  • Enterprise fibre and Ethernet services experience
  • NBN Enterprise Ethernet knowledge
  • Telstra Ethernet Access expertise
  • TPG or Vocus fibre network understanding
  • IP networking, routing, and switching skills
  • SLA and KPI target management
  • Ticketing system and incident management

Nice-to-have

  • Proactive problem-solving abilities
  • Excellent stakeholder management
  • Team training and knowledge sharing
  • Fast-paced customer-focused environment
  • Continuous improvement mindset

Key Requirements

  • Proven experience supporting enterprise fibre and Ethernet services
  • Strong understanding of IP networking technologies
  • Experience working with SLAs and ticketing systems

Work Rights

Not specified

Tailored Resume

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