Cx Platform Product Owner (salesforce)

Entain Australia & New Zealand

Brisbane, Australia
On-site
Salesforce platform management experience
Cx platform strategy definition
Jira backlog and sprint prioritization
This role involves defining and evolving the CX platform strategy while aligning with customer, operational, and commercial priorities

Job Summary

  • This role involves defining and evolving the CX platform strategy while aligning with customer, operational, and commercial priorities.
  • The successful candidate will lead AI and automation initiatives, including proof-of-concepts and pilots to improve service delivery.
  • Entain offers a hybrid work environment with perks such as free breakfast, onsite barista services, and recognition rewards.

Matching Summary

This role involves defining and evolving the CX platform strategy while aligning with customer, operational, and commercial priorities.

Skills & Requirements

Must-have

  • Salesforce platform management experience
  • CX platform strategy definition
  • JIRA backlog and sprint prioritization
  • Vendor relationship and RFP management
  • AI and automation initiative leadership

Nice-to-have

  • Strong commercial acumen for ROI optimization
  • Experience with SaaS licensing models
  • Excellent stakeholder influencing skills
  • Ability to assess build vs buy decisions

Key Requirements

  • Minimum 18 years of age due to wagering industry regulations

Work Rights

Not specified

Tailored Resume

Cover Letter