Customer Service Lead

Boston Street Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Professional, friendly service
Accurate electronic medical records
Process billing transactions
As both a Customer Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences

Job Summary

  • As both a Customer Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
  • We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine.
  • We offer a competitive compensation and benefits package including: Pay up to $22 per hour (based on experience) Bonus pay opportunities Medical, Dental & Vision Insurance 401(k) with matching options Paid Time Off CE Allowance Employee Pet Discounts Life Insurance Flexible scheduling options.

Matching Summary

As both a Customer Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • professional, friendly service
  • accurate electronic medical records
  • process billing transactions
  • patient care principles
  • scheduling software
  • electronic medical records

Nice-to-have

  • teaching and mentoring others
  • positivity and accountability
  • teamwork and exceptional customer service
  • warmth, empathy, and excellence

Key Requirements

  • High school diploma (required)
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter