Subject Matter Expert

Sagility

Kingston, Jamaica
In-depth knowledge of processes
Guidance on customer service protocols
Training and coaching skills
Sagility combines technology with healthcare expertise to enhance member experiences

Job Summary

  • Sagility combines technology with healthcare expertise to enhance member experiences.
  • The SME provides support and ensures compliance within the call center team.
  • This role is essential for resolving complex customer issues and maintaining quality.

Matching Summary

Sagility combines technology with healthcare expertise to enhance member experiences.

Skills & Requirements

Must-have

  • in-depth knowledge of processes
  • guidance on customer service protocols
  • training and coaching skills

Nice-to-have

  • strong communication skills
  • problem-solving abilities
  • team collaboration

Key Requirements

  • experience in call center operations
  • ability to train and coach agents
  • knowledge of compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter