Front Office Supervisor

Sofitel Sydney Wentworth

Sepang, Malaysia
On-site
Guest service operations
Brand standards
Financial controls
In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards

Job Summary

  • In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards.
  • You will manage shifts independently while maintaining the highest levels of professionalism, efficiency, and guest satisfaction.
  • This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional guest experiences and developing high-performing teams.

Matching Summary

In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards.

Skills & Requirements

Must-have

  • guest service operations
  • brand standards
  • financial controls
  • guest privacy standards
  • customer-focused mindset

Nice-to-have

  • responsible hospitality
  • caring environment
  • supportive place to grow
  • local area knowledge

Key Requirements

  • Minimum 2 years supervisory experience
  • Bachelor's degree or diploma preferred
  • Proficiency with Opera Cloud
  • Strong Microsoft Office suite skills
  • Excellent English communication skills
  • Leadership and interpersonal skills
  • Organizational and time management skills
  • Problem-solving skills and attention to detail
  • Ability to work in fast-paced environment
  • Flexibility to work various shifts

Work Rights

Not specified

Tailored Resume

Cover Letter