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Capita is seeking a Service Desk Team Manager to lead a team of analysts supporting education-focused services in Northern Ireland. The role includes performance management, team development, and stakeholder engagement, with a strong emphasis on operational excellence in a hybrid work environment.
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Job Summary
You will lead a team of 16 analysts supporting teachers across Northern Ireland from a hybrid office location in Belfast.
The role requires accountability for service performance, team capability development, and resolving substandard performance issues.
Benefits include 23 days' holiday rising to 27, company matched pension, and opportunities for career development through the Learning Academy.
Matching Summary
Match Score: 75
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Capita is seeking a Service Desk Team Manager to lead a team of analysts supporting education-focused services in Northern Ireland. The role includes performance management, team development, and stakeholder engagement, with a strong emphasis on operational excellence in a hybrid work environment.
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Skills & Requirements
Must-have
Prior IT team management experience
Strong Excel skills for data reporting
Experience managing operational staff
Ability to work in complex outsourced environments
Nice-to-have
ITIL Qualified certification
Experience with senior leader stakeholder management
Demonstrated problem-solving in cross-functional teams