Manager, Technical Support Engineering

Bullhorn

Remote
Base: $84,993 - $111,553; bonus/equity: annual tar...
Highest point of escalation
Resolve complex technical issues
Manage multiple escalations
As a Technical Support Engineering Manager, you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries

Job Summary

  • As a Technical Support Engineering Manager, you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries.
  • Coaching and training your team on problem-solving, technical skills, and root cause analysis is a key responsibility.
  • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more.

Matching Summary

As a Technical Support Engineering Manager, you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries.

Salary

Base: $84,993 - $111,553; Bonus/Equity: Annual target bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Highest point of escalation
  • Resolve complex technical issues
  • Manage multiple escalations
  • Client-focused lens
  • Root cause analysis
  • Drive continuous improvement

Nice-to-have

  • Empathize with clients
  • Collaborate with team and partners
  • Take risks and learn
  • Build efficiency in processes
  • Expand technical expertise

Key Requirements

  • 3+ years of experience leading teams
  • Understand highly complex technical issues
  • Communicate technical issues to non-technical audience

Work Rights

Not specified

Tailored Resume

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