Technical Services Engineer - Bilingual - Portuguese + English

Axis Communications

Chelmsford, MA, USA
$75,000 annually (english only role); $79,500 annu...
Hybrid
Portuguese and english bilingual
Troubleshoot network and software issues
Ip network cameras and security solutions
The Technical Services Engineer troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions

Job Summary

  • The Technical Services Engineer troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions.
  • This is a Hybrid position based out of our Chelmsford, MA headquarters, offering flexibility with one week onsite and one week remote.
  • Axis Communications offers comprehensive benefits including training, health programs, parental leave, generous vacation, and a 401(k) program with employer matching.

Matching Summary

The Technical Services Engineer troubleshoots and resolves configuration, network and software issues for IP network cameras, physical access control, and security solutions.

Salary

$75,000 annually (English only role); $79,500 annually (Bilingual - English with Portuguese/Spanish/French); Not specified

Skills & Requirements

Must-have

  • Portuguese and English bilingual
  • Troubleshoot network and software issues
  • IP network cameras and security solutions
  • Inbound telephone, online helpdesk, live chat
  • Analyze problems and identify solutions
  • Lab simulations and debugging tools

Nice-to-have

  • Positive approach to problem solving
  • Self-motivated and energetic
  • Eye for details and time management
  • Collaborative and friendly culture
  • Commitment to inclusion and diversity

Key Requirements

  • Minimum 2 years experience in call center
  • Portuguese and English language skills
  • Network routing and switching knowledge
  • Configure PCs and operating systems
  • Configure network components
  • Troubleshoot in unscripted manner
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter