Figma Inc is seeking a Senior Manager of Customer Experience & Solutions in Tokyo, Japan, to lead its customer-facing teams, ensuring a seamless technical and value experience for clients. The ideal candidate should have extensive experience in customer-facing technical sales roles in a SaaS environment, with proficiency in both Japanese and English
Job Summary
This senior leadership role oversees Solutions Consulting, Customer Onboarding, Enablement, and Technical Account Management to own the end-to-end technical and value experience for customers.
The ideal candidate will partner with Japan Sales leadership to align on pipeline, deal strategy, and motions that connect technical value to revenue.
Candidates must bring a strong pre-sales background paired with experience leading post-sales teams in high-growth SaaS environments.
Matching Summary
Match Score: 85
Figma Inc is seeking a Senior Manager of Customer Experience & Solutions in Tokyo, Japan, to lead its customer-facing teams, ensuring a seamless technical and value experience for clients. The ideal candidate should have extensive experience in customer-facing technical sales roles in a SaaS environment, with proficiency in both Japanese and English.
Skills & Requirements
Must-have
10+ years in SaaS customer-facing roles
6+ years leading Solutions Consulting teams
Business-level English proficiency
Experience scaling customer-facing functions
Deep technical credibility and sales partnership
Nice-to-have
Experience building post-sales teams
Familiarity with MEDDICC framework
Prior experience managing managers
Background in design or development
Previous Figma platform experience
Key Requirements
10+ years in customer-facing technical sales within SaaS
6+ years leading Solutions Consulting or Sales Engineering teams
Business-level Japanese and English proficiency
Track record of hiring and developing playbooks
Experience partnering with regional Sales leadership