Assistant Manager - Customer Service And Order Management

Thermo Fisher Scientific UK

Sap erp operating systems
Order management and validation
Customer complaint resolution
The role involves providing technical and medical information while managing adverse events and product complaints with quality customer service

Job Summary

  • The role involves providing technical and medical information while managing adverse events and product complaints with quality customer service.
  • Candidates will oversee the entire order process from receipt through SAP entry, ensuring backorder hygiene and accurate promise dating.
  • The position requires driving Customer Allegiance Score improvements and implementing digital initiatives using tools like RPA to enhance productivity.

Matching Summary

The role involves providing technical and medical information while managing adverse events and product complaints with quality customer service.

Skills & Requirements

Must-have

  • SAP ERP operating systems
  • Order management and validation
  • Customer complaint resolution
  • Revenue attainment support
  • Cross-functional team coordination

Nice-to-have

  • Strong interpersonal skills
  • Innovative problem solving
  • Excellent oral communication
  • Data science capabilities
  • RPA implementation experience

Key Requirements

  • 1-2 years relevant experience
  • MBA or Engineering Degree preferred
  • Chemical or Bioscience background preferred
  • Lean Six Sigma methodology knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter