Not specified; benefits: 25-27 days holiday; pensi...
Minimum 2 years management experience
Experience in service process improvements
Performance management and staff motivation
The role focuses on leading Health Care Professionals to meet contracted service levels and eliminate financial penalties while improving customer satisfaction
Job Summary
The role focuses on leading Health Care Professionals to meet contracted service levels and eliminate financial penalties while improving customer satisfaction.
Candidates must be responsible for HR-related decision-making, including developing direct reports through effective performance management and accountability.
The position offers 25 days' holiday rising to 27, along with access to employee network groups and opportunities for career development across Capita.
Matching Summary
The role focuses on leading Health Care Professionals to meet contracted service levels and eliminate financial penalties while improving customer satisfaction.
Salary
Not specified; Benefits: 25-27 days holiday; Pension and paid leave included
Skills & Requirements
Must-have
Minimum 2 years management experience
Experience in service process improvements
Performance management and staff motivation
Knowledge of relevant legislation and policies
Strong analytical skills with MS Office proficiency
Nice-to-have
Ability to work in high-pressure environments
Stakeholder management and communication skills
Proven track record of building teams
Capacity to deliver presentations to stakeholders
Key Requirements
Minimum 2 years management experience
Government baseline personnel security standard vetting
Counter Terrorist Check (CTC) clearance
Work Rights
Must pass Counter Terrorist Check and government baseline vetting