Customer Service Specalist

Baxter

Base: $51,200 - $70,400 annually; bonus/equity: el...
Onsite
Phone, email, and online interactions
Troubleshooting device and accessory complaints
Detailed documentation in patient permanent record
The Customer Service Representative for Hillrom Respiratory Health is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries

Job Summary

  • The Customer Service Representative for Hillrom Respiratory Health is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries.
  • Baxter offers comprehensive compensation and benefits packages for eligible roles, including medical and dental coverage that start on day one.
  • Baxter is committed to supporting the needs for flexibility in the workplace, with a minimum of 3 days a week onsite.

Matching Summary

The Customer Service Representative for Hillrom Respiratory Health is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries.

Salary

Base: $51,200 - $70,400 annually; Bonus/Equity: Eligible for discretionary bonuses; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • phone, email, and online interactions
  • troubleshooting device and accessory complaints
  • detailed documentation in patient permanent record
  • front-line technical phone support
  • utilize multiple systems and problem-solving

Nice-to-have

  • positive, professional, and empathetic demeanor
  • independent judgment
  • Spanish-speaking skills a plus

Key Requirements

  • 3+ years of progressive experience in customer service
  • Associate degree in business or related field, or equivalent work experience
  • Previous experience in the healthcare field, preferred
  • TIMS, JD Edwards or other third-party billing system experience preferred
  • Experience with Microsoft Office

Work Rights

Authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter