Overseeing the day‑to‑day operational management of technical and customer support teams, including activity oversight, performance monitoring, and rigorous application of established processes and standards
Job Summary
Overseeing the day‑to‑day operational management of technical and customer support teams, including activity oversight, performance monitoring, and rigorous application of established processes and standards.
Driving continuous improvement and operational efficiency initiatives (DevSecOps, innovation, automation, security, integration, and technology lifecycle management).
A hybrid work environment supported by flexibility and access to inspiring, innovative workspaces.
Matching Summary
Overseeing the day‑to‑day operational management of technical and customer support teams, including activity oversight, performance monitoring, and rigorous application of established processes and standards.
Skills & Requirements
Must-have
Operational management of technical teams
Customer service quality
Continuous improvement initiatives
DevSecOps, automation, security
Software development lifecycle
Agile, DevOps, Lean methodologies
Nice-to-have
Human values and high-performance culture
Innovation and mobilizing teams
Collaborative work environment
Rigor, listening, accountability, results-driven
Key Requirements
Bachelor's degree in computer science or equivalent
8 years of experience in IT resource management
Experience managing operational technical teams
Advanced proficiency in French and English
Experience in Identity and Access Management (IAM) is an asset