Customer Support Team Lead

Wavemm1

Bouaké, Côte d'Ivoire
**
World-class customer experience
Lead by example
Handle escalations
** Wavemm1 is seeking a Customer Support Team Lead in Bouaké, Côte d'Ivoire, to enhance their mission of making Africa the first cashless continent. The ideal candidate will have extensive experience in customer service and team leadership, focusing on delivering exceptional customer experiences. **

Job Summary

  • We are making Africa the first cashless continent by building financial services that just work: no account fees, instantly available, and accepted everywhere.
  • As a support team leader, you will be the contact point for our support team members, so you are expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects and training.
  • We offer competitive salaries calculated using a transparent formula, generous health insurance, subsidized child care, and gym memberships.

Matching Summary

Match Score: 75

** Wavemm1 is seeking a Customer Support Team Lead in Bouaké, Côte d'Ivoire, to enhance their mission of making Africa the first cashless continent. The ideal candidate will have extensive experience in customer service and team leadership, focusing on delivering exceptional customer experiences. **

Skills & Requirements

Must-have

  • world-class customer experience
  • lead by example
  • handle escalations
  • improve customer experience
  • report bugs to engineers

Nice-to-have

  • obsessive about customer experience
  • voice of Wave
  • work with cutting-edge technology
  • adjust quickly to changing priorities

Key Requirements

  • Seven years plus experience in customer service
  • at least 4 years of experience leading a team
  • Bachelor's degree or above
  • Strong proficiency in French & English
  • Experience working at an international company
  • Work authorization in Côte D’Ivoire is required

Work Rights

Work authorization in Côte D’Ivoire is required

Tailored Resume

Cover Letter