Customer Contact Comms Associate-voice

Accenture

Omnichannel customer service experience
Tier 1 support desk operations
Shift work including night shifts
The Support Desk Associate responds to common, non-complex in-house requests and resolves issues for internal and external customers

Job Summary

  • The Support Desk Associate responds to common, non-complex in-house requests and resolves issues for internal and external customers.
  • Candidates must demonstrate efficient use of customer service technologies including Automatic Call Distributors and browser-based applications.
  • This role requires flexibility to work rotational shifts, including night shifts, to meet business requirements.

Matching Summary

The Support Desk Associate responds to common, non-complex in-house requests and resolves issues for internal and external customers.

Skills & Requirements

Must-have

  • Omnichannel customer service experience
  • Tier 1 support desk operations
  • Shift work including night shifts
  • Automatic Call Distributor proficiency
  • Microsoft Office Suite usage

Nice-to-have

  • Strong conflict management skills
  • Quick technical aptitude
  • Self-evaluation using quality tools
  • Flexible to business requirements

Key Requirements

  • Graduation or equivalent degree required
  • Minimum 1 year call center experience
  • Experience with helpdesk query management

Work Rights

Not specified

Tailored Resume

Cover Letter