Sr Customer Service Representative

Thermo Fisher Scientific UK

Manila, Philippines
2-3 years customer service experience
Bachelor's degree required
Erp systems proficiency preferred
The Customer Service team is responsible for supporting clients throughout the lifecycle including invoicing, administration, and order management

Job Summary

  • The Customer Service team is responsible for supporting clients throughout the lifecycle including invoicing, administration, and order management.
  • Representatives must deal with complex customer requirements, manage escalations, and liaise with partner functions to resolve issues.
  • Employees are expected to deliver on daily, weekly, and monthly key performance indicator metrics while maintaining high data accuracy.

Matching Summary

The Customer Service team is responsible for supporting clients throughout the lifecycle including invoicing, administration, and order management.

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • Bachelor's Degree required
  • ERP systems proficiency preferred

Nice-to-have

  • Strong problem-solving skills
  • Ability to multitask under tight deadlines
  • Proactive solution-focused mindset

Key Requirements

  • Minimum 2-3 years customer service experience
  • Bachelor's Degree in any field
  • Experience in SSC or multinational office environment

Work Rights

Not specified

Tailored Resume

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