Customer Solutions Center Representative-bilingual

Whf Pa

Not specified
Bilingual in spanish and english
Customer service experience
Ability to handle confidential information
The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing high-quality customer service related to housing programs and loan servicing. The ideal candidate should be fluent in both Spanish and English and possess strong communication skills, with a background in customer service being preferred

Job Summary

  • The Customer Solutions Center Representative serves as the first point of contact for clients of the PA Housing Finance Agency.
  • This role is responsible for providing accurate information and resolving inquiries related to housing programs and loan servicing.
  • PHFA values diversity and is committed to equitable treatment and elimination of discrimination in all forms.

Matching Summary

Match Score: 85

The Pennsylvania Housing Finance Agency is seeking a bilingual Customer Solutions Center Representative to serve as the first point of contact for clients, providing high-quality customer service related to housing programs and loan servicing. The ideal candidate should be fluent in both Spanish and English and possess strong communication skills, with a background in customer service being preferred.

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • Customer service experience
  • Ability to handle confidential information

Nice-to-have

  • Knowledge of mortgage terminology
  • Strong attention to detail
  • Empathetic service approach

Key Requirements

  • High school diploma or GED
  • 0-2 years of customer service experience
  • Basic computer proficiency

Work Rights

Not specified

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