People & Communications Services Agent (english Speaker)
KONE GmbH
Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters.
You will manage end-to-end HR processes for internal customers mainly across ANZ regions ensuring consistent service quality and compliance with country-specific guidelines.
KONE Business Services (KBS) will help drive better efficiency, improving data quality and providing seamless end-to-end process expertise.
Matching Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters.
Skills & Requirements
Must-have
English fluency
case management tool
Service Level Agreements (SLAs)
quality checks
MS Office proficiency
Nice-to-have
positive attitude
exemplary customer service
empathy
service mindset
fast-paced environment
Key Requirements
Associate degree in HR or Business Administration
Excellent verbal and written communication skills
Exposure to various HR processes
Previous HR administration experience
Understanding of labor and social law requirements