Technical Support Technician - International (europe)
MicroAire Surgical Instruments LLC
Germany
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Customer support in regulated healthcare
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment
Job Summary
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems and ensure compliance with regulatory standards.
Matching Summary
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
Skills & Requirements
Must-have
Medical device hardware troubleshooting
On-site installation and configuration
Customer support in regulated healthcare
Troubleshooting via phone and remote tools
Documentation of service activities
Cross-cultural communication
Nice-to-have
Relationship-based support
Continuous improvement mindset
Partnership with Sales and Engineering
Adaptable to clinical environments
Key Requirements
Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, or related
Experience supporting medical devices or surgical equipment
Experience working directly with hospitals or healthcare professionals