Workforce Management Expert

Armaokchapter

Philippines
Not specified; not specified; not specified
5+ years operational experience
Forecasting and capacity modelling
Sql sas cognos python excel vba
The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries

Job Summary

  • The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries.
  • You will be responsible for optimizing work distribution, prioritizing files based on risk, and steering operations to meet efficiency targets like Ops60 and Digi60.
  • This position offers personal growth opportunities within the Retail FCP COE Process & Design organization with functional reporting to the Global WFM Lead.

Matching Summary

The role involves designing and maintaining a strategic forecasting and capacity planning model for over 2000 FTEs across global Retail countries.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years operational experience
  • Forecasting and capacity modelling
  • SQL SAS Cognos Python Excel VBA
  • Data-driven decision making
  • Stakeholder management skills

Nice-to-have

  • KYC domain knowledge
  • Mortgages processing experience
  • Overnight file handling background
  • Proactive result-oriented mindset
  • Sharp analytical abilities

Key Requirements

  • Master's degree in relevant field
  • Over 5 years complex operational experience
  • Strong numerical and analytical understanding
  • Excellent English speaking and writing

Work Rights

Not specified

Tailored Resume

Cover Letter