Avp, Privilege Banking Service Manager

UOB United Overseas Bank Limited

Kuala Lumpur, Malaysia
Not specified (assumed to be hybrid or onsite based on branch operations)
Manage walk-in traffic and crowd control
Oversee end-to-end customer journey
Process frontline banking transactions
UOB United Overseas Bank Limited is seeking an AVP, Privilege Banking Service Manager for its branches in the Southern region of Malaysia. The role focuses on managing customer interactions, enhancing service standards, and promoting digital banking adoption

Job Summary

  • This role manages walk-in traffic and ensures service standards are met across three locations in Malaysia.
  • The position requires overseeing the end-to-end customer journey while promoting digital banking adoption and resolving issues.
  • Candidates must have a strong customer service mindset and the ability to process and authorize frontline banking transactions.

Matching Summary

Match Score: 85

UOB United Overseas Bank Limited is seeking an AVP, Privilege Banking Service Manager for its branches in the Southern region of Malaysia. The role focuses on managing customer interactions, enhancing service standards, and promoting digital banking adoption.

Skills & Requirements

Must-have

  • Manage walk-in traffic and crowd control
  • Oversee end-to-end customer journey
  • Process frontline banking transactions
  • Handle customer enquiries on banking products
  • Drive digital banking adoption initiatives

Nice-to-have

  • Strong team player with collaborative mindset
  • Passion for meeting customer expectations
  • Sound problem-solving and issue-resolution skills
  • Effective interpersonal and communication skills

Key Requirements

  • Recognised Degree in any discipline
  • Minimum 2 years' experience in branch or banking operations

Work Rights

Not specified

Tailored Resume

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