Customer Success Manager – Enterprise (data-driven)

NiCE

Remote
**
Enterprise customer relationship management
Data analysis for business insights
Executive-level presentation skills
** NiCE is seeking a Customer Success Manager for Enterprise clients, focusing on leveraging data analysis to drive customer success and ensure value realization from their AI solutions. The ideal candidate will possess strong analytical skills and experience managing complex customer relationships, making impactful contributions to enterprise accounts. **

Job Summary

  • The role partners with enterprise clients to ensure they realize measurable business value from their investment in Proactive AI Agent.
  • Candidates must analyze customer and operational data to identify trends, risks, and opportunities while translating them into executive-ready insights.
  • The position offers a hybrid work model allowing three days of remote work and two days in the office for collaboration.

Matching Summary

Match Score: 75

** NiCE is seeking a Customer Success Manager for Enterprise clients, focusing on leveraging data analysis to drive customer success and ensure value realization from their AI solutions. The ideal candidate will possess strong analytical skills and experience managing complex customer relationships, making impactful contributions to enterprise accounts. **

Skills & Requirements

Must-have

  • Enterprise customer relationship management
  • Data analysis for business insights
  • Executive-level presentation skills
  • Technical specification documentation
  • Renewal and expansion strategy

Nice-to-have

  • Experience with Generative AI capabilities
  • SaaS or CX industry background
  • Formal project management certification
  • Prompt engineering knowledge
  • Fast-paced collaborative environment

Key Requirements

  • Bachelor's degree required
  • Managed post-sale enterprise relationships
  • Experience creating technical specifications
  • Strong analytical skills with Excel

Work Rights

Not specified

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