Senior Manager, Product Management - Customer Assist Experience

capitalone.co.uk

McLean, VA, USA
Mclean, va: $200,700 - $229,100; new york, ny: $21...
Not specified (assumed hybrid based on industry norms).
Customer assist platform vision
Ai-powered customer interactions
Multimodal customer experience
Capital One is seeking a Senior Manager of Product Management for their Customer Assist Experience team, focusing on transforming customer interactions through innovative technology. The ideal candidate will possess strong product management experience, particularly in AI, and a data-driven mindset to lead cross-functional teams in evolving customer service experiences

Job Summary

  • The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers.
  • As a Senior Product Manager, you will own the runtime vision and strategy for our Customer Assist platform—the engine that powers intelligent interactions for our customers.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Match Score: 85

Capital One is seeking a Senior Manager of Product Management for their Customer Assist Experience team, focusing on transforming customer interactions through innovative technology. The ideal candidate will possess strong product management experience, particularly in AI, and a data-driven mindset to lead cross-functional teams in evolving customer service experiences.

Salary

McLean, VA: $200,700 - $229,100; New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Customer Assist platform vision
  • AI-powered customer interactions
  • Multimodal customer experience
  • Data-driven product iteration
  • Cross-functional leadership

Nice-to-have

  • Reimagining the status quo
  • Value creation opportunities
  • Innovative and sustainable experiences
  • Test and learn approach
  • Navigating through ambiguity

Key Requirements

  • 5 years of experience in Product Management
  • Bachelor's Degree in a quantitative field
  • Master's Degree in a quantitative field or MBA with quantitative concentration

Work Rights

Not specified

Tailored Resume

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