Automation Support Professional- St. Louis, Mo

Abbott

St. Louis, Missouri, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Level i and level ii technical support
Proactive product support
Customer loyalty and retention
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience

Job Summary

  • The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.
  • This role provides ongoing proactive product support for assigned accounts, focusing on increasing customer loyalty, securing retention, and driving value expansion.
  • Abbott offers career development with an international company, excellent benefits including medical coverage and retirement savings, and a tuition reimbursement program.

Matching Summary

The Automation Support Professional is the primary automation account contact covering both technical support and customer experience.

Salary

Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings, tuition reimbursement

Skills & Requirements

Must-have

  • Level I and Level II technical support
  • Proactive product support
  • Customer loyalty and retention
  • Troubleshooting hardware, software, reagent issues
  • Customer training events

Nice-to-have

  • Develop strong customer relationships
  • Understand competitive landscape
  • Achieve revenue generation goals

Key Requirements

  • Associate's Degree or equivalent experience
  • 2 years of relevant instrumentation experience
  • 2 years of customer interfacing experience

Work Rights

Not specified

Tailored Resume

Cover Letter