Coordinate and ensure the update of SOPs and WIs, identifying optimization areas and guaranteeing continuous improvement of supply chain documentation
Job Summary
Coordinate and ensure the update of SOPs and WIs, identifying optimization areas and guaranteeing continuous improvement of supply chain documentation.
Manage customer relationships by piloting provider performance, ensuring personalized customer support, and efficiently processing requests and complaints across all channels.
Analyze activity KPIs to propose corrective actions, contribute to continuous improvement of customer satisfaction, and enhance business tools and processes.
Matching Summary
Coordinate and ensure the update of SOPs and WIs, identifying optimization areas and guaranteeing continuous improvement of supply chain documentation.
Skills & Requirements
Must-have
Document update coordination
Continuous improvement of documentation
Customer complaint handling
KPI analysis and reporting
Professional English proficiency
Nice-to-have
Embraced for unique qualities
Open dialogue and genuine connections
Integration of AI in documentation
Key Requirements
Higher education degree (+2/3 years) in quality or customer relationship management
Previous experience in quality/document management
Previous experience in Supply Chain, Customer Service, or Quality Department
Strong sense of urgency and problem-solving skills