Job Summary

• The CitiConnect Support Specialist is responsible for providing clients with resolutions and technical support in coordination with the Customer Service team, addressing external customer issues relating to CitiConnect (Files/API) services.
• Key responsibilities include investigating escalated cases, performing root cause analysis, and proactively working with teams to address issues and trends.
• The role also involves providing clients with trusted advice to help them fully appreciate Citi’s digital product range, fostering efficiencies and improving the client experience.

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Skills & Requirements

Key Requirements

• 0-2 years relevant experience
• Customer service experience preferred
• Knowledge of SWIFT, API, Host-to-Host, ISO20022 XML preferred
• Computer proficiency
• Clear and concise written and verbal English
• Investigative and analytical skills
• Ability to present concepts and influence change
• Ability to work under limited supervision

Work Rights