Customer Service Representative

Qualys

Not specified (assumed to be hybrid based on company culture).
2+ years of customer service experience
Experience with international shipping procedures
Exceptional customer service skills
Qualys is seeking a Customer Service Representative to enhance customer satisfaction by managing service requests in a secure environment. The role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced, collaborative setting

Job Summary

  • Qualys supports businesses in simplifying security operations and compliance.
  • The Customer Service Representative ensures friendly and professional customer interactions.
  • Teamwork and customer relationship building are key success criteria for this role.

Matching Summary

Match Score: 85

Qualys is seeking a Customer Service Representative to enhance customer satisfaction by managing service requests in a secure environment. The role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced, collaborative setting.

Skills & Requirements

Must-have

  • 2+ years of customer service experience
  • experience with international shipping procedures
  • exceptional customer service skills
  • proficiency with Google Apps and Microsoft Office

Nice-to-have

  • experience in a SaaS environment
  • knowledge of CRM applications
  • ability to adapt in a fast-paced environment

Key Requirements

  • willingness to work day and night shifts
  • preferred experience with NetSuite and Salesforce
  • strong organizational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter