The Customer Service Representative II ensures customer expectations are accurately determined and fully met while supporting specific customers or guiding less experienced representatives
Job Summary
The Customer Service Representative II ensures customer expectations are accurately determined and fully met while supporting specific customers or guiding less experienced representatives.
The role involves placing customer orders, negotiating prices, managing inventory, expediting backorders, and determining cost-effective shipping methods.
Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation, sick, and holiday leave.
Matching Summary
The Customer Service Representative II ensures customer expectations are accurately determined and fully met while supporting specific customers or guiding less experienced representatives.
Skills & Requirements
Must-have
Customer order processing
Negotiation of sale and purchase prices
Inventory management
Customer relationship building
Strong communication skills
Multi-tasking and time management
Computer proficiency
Nice-to-have
Guidance to less experienced representatives
Problem resolution skills
Attention to detail
Reliability and organization
Key Requirements
High school diploma or GED
3 to 5 years related experience
Ability to handle orders up to $5,000 per line
Ability to handle orders up to $10,000 per purchase order