Ms Engineer (l3) - Storage & Backup

NTT AUSTRALIA PTY

**
Extensive managed services experience
Strong understanding of itil processes
Proven experience working with vendors
** NTT DATA is seeking a Level 3 Managed Services Engineer specializing in Storage & Backup, responsible for delivering exceptional service and resolving complex technical incidents. The ideal candidate will bring extensive experience in managed services, strong ITIL knowledge, and the ability to mentor junior team members. **

Job Summary

  • The role involves providing exceptional service by proactively identifying and resolving complex technical incidents for client infrastructure.
  • You will manage high-complexity tickets, mentor junior team members, and ensure zero missed service level agreement conditions.
  • NTT DATA is a global technology leader serving 75% of the Fortune Global 100 with a commitment to diversity and innovation.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Level 3 Managed Services Engineer specializing in Storage & Backup, responsible for delivering exceptional service and resolving complex technical incidents. The ideal candidate will bring extensive experience in managed services, strong ITIL knowledge, and the ability to mentor junior team members. **

Skills & Requirements

Must-have

  • Extensive Managed Services experience
  • Strong understanding of ITIL processes
  • Proven experience working with vendors
  • Bachelor's degree in IT or Computing

Nice-to-have

  • Ability to communicate across cultures
  • Positive outlook under pressure
  • Active listening skills
  • Client-focused approach

Key Requirements

  • Bachelor's degree or equivalent in IT/Computing
  • Extensive Managed Services experience
  • Strong ITIL process knowledge

Work Rights

Not specified

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