Job Summary

• The Patient Family Relations Specialist serves as a liaison between patients, families, and staff to acknowledge feedback and resolve concerns compassionately.
• This role requires conducting timely investigations into patient complaints while ensuring compliance with federal and state regulatory standards such as CMS and The Joint Commission.
• Candidates must demonstrate flexibility to float between Mass General, Brigham and Women's Hospital, and Faulkner Hospital to support varying operational needs.

Matching Summary

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Key Requirements

• Bachelor's degree preferred
• 3-5 years relevant experience
• No direct budgetary responsibility
• US work authorization required

Work Rights